Privacy Policy
Information We Collect
At BDO Energy, we collect information directly from you when you interact with our services, whether through our website, industry events, or our cloud services. Here’s a brief overview of what we collect:
1. Direct Information: When you fill out forms on our website or at events, you provide your name, email, company, and job details.
2. Cloud Services: To access our Cloud Services, we collect your name, email, and company name. We also track how you use these services to improve our offerings.
3. Help Desk: When you contact us for support, we keep a record of your correspondence and contact details.
4. Website Usage: We use cookies and Google Analytics to track your browser type, visit frequency, location, visit length, and IP address.
Other collected information may include:
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Contact details (name, title, company, email, phone, fax, address)
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Company and job function details
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Marketing preferences
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Event registration information
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Feedback on our products and services
Providing this information is voluntary, but it may be necessary for us to deliver certain services or complete transactions.
How We Use Your Information
The information we collect is used to:
1. Personalize Your Experience: Customize welcome messages and verify access to our Cloud Services.
2. Support Services: Help resolve technical issues and respond to requests for assistance.
3. Communicate with You: Send transactional emails, customer support messages, and updates on our services. These communications are essential for service delivery.
4. Marketing: Send newsletters, promotional offers, and event invitations. You can opt out of these communications at any time.
Sharing Your Information
We do not sell your personal information. We only share it to:
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Provide requested products or services.
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Comply with legal requirements or protect against fraud and threats.
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Facilitate business transactions, such as mergers or acquisitions, with prior notice to you.
Your Rights
As a California-based company, we comply with the California Consumer Privacy Act (CCPA), allowing you to request the deletion of your data. We also comply with the General Data Protection Regulation (GDPR) for users in Europe, providing rights such as access, correction, erasure, and objection to data processing.
1. Cloud Security: Our data is stored on secure cloud services like Microsoft SharePoint. These services offer robust security measures to protect your information.
Security and Data Protection
2. Encryption: We use strong encryption for data transmission and storage to ensure your data is secure.
3. Data Deletion: Your data will be permanently deleted from our servers within 30 days of cancellation.
Location and Compliance
Our services are operated in the United States. By using our services, you consent to the transfer of your information to the U.S. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not collect information from anyone under 13 years old.
Changes and Questions
We may update this policy and will notify you of significant changes. For more details or concerns, please use our contact form on the website.